Last Updated: 22/05/2025

At tourxworld.com, we aim to provide a seamless and enjoyable travel experience. However, we understand that plans can change. This Refund & Cancellation Policy outlines the terms and conditions related to cancellations, modifications, and refunds for flights, hotels, activities, and tour packages. By booking through tourxworld.com, you agree to the terms detailed below.

Booking Cancellations

When you make a booking through tourxworld.com, you enter into a contractual agreement with the third-party service provider, such as airlines, hotels, or tour operators. Each service provider has its own cancellation and refund policies, and cancellations are subject to these terms. For cancellations, you can either do so directly through our website or by contacting our customer support team. Please note that cancellations made after certain time periods may incur cancellation fees. These fees vary depending on the type of booking and the provider’s policies.

Flight Bookings Refund Policy (Travelpayout)

For flights booked through Travelpayout, cancellations and refunds are handled in accordance with the airline’s policies. Here are the key points:

Refundable Flights
If you purchase a refundable flight, you may cancel the flight and receive a refund. However, cancellation fees may apply as per the airline’s terms. After the cancellation is processed, the refund will be credited to your original payment method. Refunds typically take 7 to 30 business days to be processed by the airline.

Non-Refundable Flights
Non-refundable flight tickets generally do not provide a refund upon cancellation. However, some airlines allow changes for a fee. If you cancel a non-refundable ticket, you may not receive a refund, but you may be eligible for a travel credit or voucher for future use, depending on the airline’s policy.

Refund Processing
Refunds for flight cancellations are processed by the airline. tourxworld.com assists in facilitating the cancellation request but is not responsible for the airline’s refund decisions or timing. Once the airline processes the refund, we will notify you of the outcome.

Hotel Bookings Refund Policy (Travelpayout)

Hotel bookings made through Travelpayout are subject to the cancellation policies of the hotel:

Refundable Hotels
For refundable hotel bookings, you are eligible for a full refund if you cancel within the allowed time frame, usually 24 to 48 hours before check-in. If you cancel after the allowed period, cancellation fees may apply. The fees vary depending on the hotel’s policy.

Non-Refundable Hotels
Non-refundable hotel bookings do not allow cancellations or refunds. If you cancel a non-refundable booking, you may not receive any refund. In some cases, the hotel may allow you to change your booking for a fee.

Refund Processing
Once you request a cancellation, tourxworld.com will facilitate the process, but the final decision rests with the hotel. Refunds may take up to 30 business days depending on the hotel’s processing time and the payment method used.

Activity Bookings Refund Policy

For activities booked through tourxworld.com, each activity provider has its own cancellation and refund policies:

Refundable Activities
For activities that are refundable, cancellations made within the allowed period (typically 24 to 48 hours before the scheduled activity) will entitle you to a full refund. If you cancel after the specified time frame, fees may apply, or no refund will be issued.

Non-Refundable Activities
If you book a non-refundable activity, cancellations are generally not allowed. In some cases, you may be allowed to reschedule the activity for a fee, but this depends on the provider’s policy.

Refund Processing
The activity provider will handle the refund process. tourxworld.com will assist in submitting your cancellation request, but the refund decision rests with the activity provider. Refund processing times may vary.

Tour Package Cancellation Policy

The cancellation policy for tour packages booked through tourxworld.com depends on the specific package and the service providers involved. Our cancellation terms for tour packages are as follows:

Standard Tour Packages
If you cancel a standard tour package at least 30 days before the departure date, you will be eligible for a full refund, minus any administrative or processing fees. If you cancel between 15 and 30 days before departure, a 50% cancellation fee will be charged. Cancellations made within 14 days of departure will typically not be refunded.

Custom Tour Packages
Custom tour packages often require a non-refundable deposit. If you cancel a custom tour, the deposit will not be refunded. If cancellation is made more than 30 days before departure, a partial refund may be issued, excluding any non-refundable deposits and costs.

Group Tour Packages
For group tours, cancellations made more than 30 days before departure are eligible for a full refund, minus any applicable fees. Cancellations made between 15 to 30 days before departure may incur a partial refund, while cancellations made within 14 days of departure may not be refunded.

Refund Process for Tour Packages

Refunds for tour packages are processed based on the cancellation policies of the service providers involved. If you are eligible for a refund, tourxworld.com will initiate the refund process, and the amount will typically be credited to the original payment method. The processing time for tour package refunds is usually between 7 to 30 business days, depending on the payment method and the service provider’s policies.

How to Cancel a Booking

To cancel a booking with tourxworld.com, you must contact us directly as soon as possible. You can cancel your booking through the following methods:

Email: TourXworld.contact@gmail.com

Phone: 8881392139

When requesting a cancellation, please provide the following details:

Booking reference number

Traveler’s name

Date of booking

Reason for cancellation (if applicable)

Our customer service team will process your cancellation request and inform you of any applicable fees or refund eligibility. We will notify you once your refund has been processed.

Special Circumstances and Force Majeure

In the event of force majeure situations such as natural disasters, pandemics, government-imposed travel restrictions, or unforeseen events, tourxworld.com will collaborate with service providers to resolve any cancellations or refund issues. Depending on the circumstances, you may be entitled to a full or partial refund, or we may offer alternative solutions, such as rebooking your trip for a future date.

TourXworld.com is not liable for cancellations, delays, or changes caused by events beyond our control. We strongly recommend purchasing travel insurance to protect against unexpected events that may disrupt your travel plans.